Privacy Policy

Balken Roofing ("Balken Roofing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request an estimate, or use our services.

This Privacy Policy explains what information we may collect, how we use it, and the choices you may have regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Property or service address
• Information submitted through contact, estimate, employment, or other website forms
• Details related to your roofing or home improvement needs
• Any other information you choose to provide

We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Approximate location
• Date and time of visits
• Website usage and interaction data

How We Use Your Information

We may use the information we collect to:

• Respond to questions and inquiries
• Provide estimates or information about our services
• Schedule appointments or consultations
• Communicate with you regarding requested services
• Process employment inquiries or applications
• Improve our website, services, and customer experience
• Analyze website traffic and performance
• Prevent fraud, misuse, or security issues
• Comply with applicable legal obligations

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and understand how visitors interact with the site.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how portions of the website function.

Analytics and Third-Party Services

We may use third-party services, including website analytics, advertising, form-processing, mapping, scheduling, or security providers.

These providers may collect information in accordance with their own privacy policies.

Our website may also use services such as Google reCAPTCHA to help prevent spam and abuse. Use of Google services may be subject to Google's Privacy Policy and Terms of Service.

Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our website, communicate with customers, provide services, or support our business operations.

We may also disclose information when required by law or when reasonably necessary to:

• Comply with legal obligations
• Respond to lawful requests from government authorities
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, and comply with applicable legal requirements.

Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information we maintain about you.

To submit a privacy-related request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. Balken Roofing is not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements.

When changes are made, the revised policy will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Balken Roofing
Address: 101 W Buckeye Rd, Swannanoa, NC 28778
Phone: (828) 628 - 0390
Email: info@balkenroofing.com